By Jacques Bughin and Nicolas van Zeebroeck of McKinsey The diffusion of a new technology, whether ATMs in banking or radio-frequency identification tags in retailing, typically traces an S-curve. Early on, a few power users bet heavily on the innovation. Then, over time, as more companies rush to embrace the technology and capture the potential gains, the market […]
If science fiction has taught us anything it’s that artificial intelligence will one day lead to the downfall of the entirety of mankind. That day is (probably) still a long way away, if it ever actually happens, but for now we get to enjoy some of the nicer aspects of AI, such as its ability […]
AI-powered chatbots that use natural language processing are on the rise across all industries. A practical application is providing dynamic customer support that allows users to ask questions and receive highly relevant responses. In health care, for example, one customer may ask “What’s my copay for an annual check-up?” and another may ask “How much does seeing […]
PepsiCo, the food and drinks manufacturer with retail sales of more than $1bn a year, is using artificial intelligence (AI) software to find and interview candidates to fill vacancies in Russia. The company is using technology known as Robot Vera, developed by a Russian startup, to conduct telephone interviews with job hunters, and answer their questions […]
From smartphones and kitchen gadgets to cars to manufacturing equipment, artificial intelligence and automation have become firmly embedded in modern everyday life. As these useful technologies gain steam in the workplace, businesses everywhere will have to adapt their processes or risk falling behind. To help leaders prepare for the growing presence of AI and automation […]
As marketers look into 2018, they see that the conversational AI landscape is primed for increased consumer adoption. In fact, in a recent survey, nine out of 10 people said they prefer messaging directly with a brand. This year, Apple, Facebook, Google, and Amazon all leaned into messaging and conversation. In 2018, the big four will make conversational […]
A new study on how AI is being used in large organizations by Tractica, a market research company focused on human interaction with technology, analyzes nearly 300 different use cases to create its market forecast. The report finds that the number of proof-of-concept and pilot programs continues to grow, and larger scale commercial deployments of […]
The future of customer experience is artificial intelligence. Artificial intelligence is popping up everywhere and changing how customers interact with brands. In fact, by 2025, an estimated 95% of customer interactions will be supported by AI technology. From chatbots to automation, artificial intelligence helps brands learn more about their customers to enhance personalization. Here are […]
Like death and taxes, there are only two safe predictions about cybersecurity in 2018: There will be more spectacular data breaches and the EU General Data Protection Regulation (GDPR) will go into effect on May 25. But as the continuing digital transformation of our lives entails the ongoing digital transformation of crime, vandalism and warfare, 2018 could […]
Blockchain technology is a digital innovation that is poised to significantly alter financial markets within the next few years, within a cryptographic ecosystem that has the potential to also significantly impact trusted computing activities and there…
