A new study on how AI is being used in large organizations by Tractica, a market research company focused on human interaction with technology, analyzes nearly 300 different use cases to create its market forecast. The report finds that the number of proof-of-concept and pilot programs continues to grow, and larger scale commercial deployments of […]
The future of customer experience is artificial intelligence. Artificial intelligence is popping up everywhere and changing how customers interact with brands. In fact, by 2025, an estimated 95% of customer interactions will be supported by AI technology. From chatbots to automation, artificial intelligence helps brands learn more about their customers to enhance personalization. Here are […]
When it comes to resolving problems, consumers prefer to speak with a real, live person. But when it comes to other interactions, chat bots are preferred, according to a recent study from PointSource, a Globant company. The survey also revealed that when artificial intelligence is deployed tactically, one-third of shoppers will dole out more money on a […]
While emerging technologies such as artificial intelligence, machine learning and the IoT introduce exciting growth opportunities, they also present challenges and additional layers of complexity when sourcing, negotiating and enabling these technologies. The hype surrounding this rapidly evolving space can make it seem as if AI providers hold the most power at the negotiation table. […]
Allure Security today announced the close of a $5.3 million seed funding round. (Allure executives are shown above.) The company will use the investment to further innovate its industry-first data loss detection and response (DDR) platform and to continue to add key personnel to its new Boston-area headquarters. Allure’s first-ever VC round is led by […]
The ability to register the emotional response of customers or potential customers from their facial expressions or words they speak or write, is a growing business and another instance of how AI is bringing new capability to the table. Emotion AI is the market seen by Affectiva, while emotion recognition is the market described by […]
AI World 2017 Boston — If we compare the application of artificial intelligence (AI) in the enterprise to the history of computer innovation, we’re running about 60 years behind. Tom Austin, vice president and fellow at Stamford, Conn.-based Gartner, shared that thought in his keynote address about AI realities recently at the AI World Conference, taking place at the […]
There should be zero separation between an enterprise’s business objectives and its AI implementation, according to those with experience implementing artificial intelligence in their organizations. You have to think about the business problems first before you drive the tools in that direction,” said John Daly, senior vice president of worldwide production services at Sony Pictures […]
Veritone, Inc. , a supplier of artificial intelligence (AI) insights and cognitive solutions, has announced the general availability of its Veritone Developer application. The application empowers developers of cognitive engines, applications and application programming interfaces (APIs) to bring new AI ideas to life through simple integration with the Veritone aiWARE platform. Veritone Developer is a self-service development […]
Within the latest release of its Pega® Customer Decision Hub, Pegasystems has announced the ability for customers to deploy AI algorithms based on transparency thresholds. Called the T-Switch, the software is aimed at helping companies mitigate potential risks and maintain regulatory compliance while providing differentiated experiences to their customers. Not all AI models are built with […]
