I don't understand these companies that are now using automatic AI replies to customer service emails. (e.g, I didn't like this product can I exchange it) Do they REALLY think that's going to solve an issue, and moreso make me want to come back/use their product? It's very similar to calling a restaurant or calling your doctor and going through an AI answering service. People hate this, everyone does. It's bizarre to me, that these businesses apparently believe customer service is not that important. To the contrary, your customer service is sometimes as important as the product. In some extent it IS the product. Ugh I hate this timeline.
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