Archive for the ‘Customer’ Category

September 22nd, 2011 - 9:47 pm § in Customer

Extract from banking case study in Built to Thrive

Innovation is under scrutiny in the financial services world as global competitive pressures force organizations to rethink their business models and operating environments. A changing landscape sees the profiles of clientele changing too and banks need to ask themselves what kind of people their up[...]

August 18th, 2011 - 4:56 pm § in Customer

Consistency and the conflicted view of customization

I once again ve’been running around London from meeting to meeting. The use of underground trains and forging your way through the masses of people from one important session to another; remind us that the consistency of delivery and predictability of basic service platforms provide comfort to[...]

July 8th, 2010 - 12:24 pm § in Customer

Towards a more socially integrated innovation process

Innovation processes come in various forms and shapes, but there is an overriding view that open innovation based approaches have simplified the concept. In some cases you need gates, funnels, check points, runways, pipelines, fuzzy front-ends, committees, review boards and other concepts to deliver[...]

February 11th, 2010 - 8:40 am § in Access, Customer

Some ramblings on crowdsourcing

Two more examples of crowdsourcing approaches. I’ve spoken quite a bit about innovation related communities and ecologies over the last months. One component that is needed to make innovations successful, is the ability to try and predict the future. Some predictions are described as scenarios[...]

October 1st, 2009 - 3:57 pm § in Customer, Ecogenetic

My take on the “The Myth of Crowdsourcing”

“Crowds don’t innovate–individuals do.” writes Dan Woods. Obviously, I think that Dan missed the point a bit as to what crowdsourcing really is! Let’s look at the basics again: “A crowd is a group of people. The crowd may have a common purpose or set of emotions, [...]

December 11th, 2008 - 6:11 am § in Customer, Info, Tech

A brief view on Idea and Innovation Management Software

Idea management and the associated innovation processes to realize ideas are concepts now well implemented across many different global organizations. It is quite a cluttered landscape as organizations implement their own systems whilst others buy products. A few leading products have emerged with h[...]

November 30th, 2008 - 10:48 am § in Customer, Eco

Emergent idea ecologies

The use of community oriented idea management systems has emerged as the primary means of managing useful ideas from customers, employees, competitors, and any other networked member. Where is this leading? Have a look at these attempts to deal with idea management by organizations: Starbucks uses t[...]

October 22nd, 2008 - 11:57 pm § in Customer, Ecogenetic, Tech

What to do during tough times – Innovate, Collaborate OR Protect?

Three bits of news seconds from each other got my attention today. You figure out what this means in light of these three Innovation Strategies: 1. Design based innovation – being focused on design and ecosystem based offerings 2. Open collaborative innovation – using information and the[...]

April 19th, 2008 - 3:33 pm § in Customer

The relationship between the participative customer and economic customer

The role of the customer has evolved where the act of co-production plays a more dominant role than in the previous era. This has been a slow journey that went through evolutionary cycles of change. It will be impossible to describe this journey in simple terms where you define a simple set of rules[...]

March 16th, 2008 - 12:16 am § in Customer

Time travel and our cognitive spherical existence

I would like to address the issue of “time” again. Having done projects in strategy, innovation, organizational design, technology commercialization, etc I find that the concept of time is largely seen as a hidden factor. It is seen as a component that we can do nothing about and yet if [...]

March 10th, 2008 - 9:04 pm § in Customer

Seperating service lines from product lines

I’ve been doing a lot of work in the field of “understanding business commonalities”. What are the key characteristics in a business process, or application technology, etc that can be used for purposes other then what they were designed for? The notion of a service line can be use[...]

March 8th, 2008 - 1:17 pm § in Customer

Architecture and the act of visualisation

I’ve been working with Sketchup for a few months now and find that the product is set to transform our ability to visualize designs. It is available for free from Google. Check out the contemporary design of a south facing house… Design principles include; maximum views, open and free mo[...]

March 7th, 2008 - 12:34 pm § in Customer, Economies

Business Model Emergence and the Open Source World

We are running the SystemicLogic Open Source Open Day event today. I’m reminder once again that the focus of Open Source Software is fragmented and misunderstood by many of our clients. The business models used by the various companies that create open source related software are under develop[...]