Just a heads up for anyone using Use.AI — double check your billing after cancellation.
I canceled my 7-day trial subscription mid april, but I still received another charge on May 7.
Not saying it’s a scam(?) or anything, but make sure you:
- check if cancellation is immediate or only stops renewal; mine was fully cancelled but still charging me
- remove payment methods if possible
- monitor your bank statements after canceling
- keep screenshots/emails of your cancellation
Also, if you paid using PayPal, email them right away so they can process the refund faster. In my experience, the PayPal-related support email responded more helpfully compared to the other customer service emails.
Emails I contacted:
- [paypal@use.ai](mailto:paypal@use.ai)
- [help@use.ai](mailto:help@use.ai)
Hopefully this helps someone avoid confusion or unexpected charges.
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