I was scrolling and came across this post https://www.reddit.com/r/startups/comments/1ckuui7/has_anyone_successfully_implemented_ai_for/ from a year ago where people were debating whether AI could actually replace or assist with customer support.
Since things are moving crazy fast in the last 12 months, I'm just trying to see where things stand rn:
Has anyone here successfully rolled out an AI chatbot for their product? Did it actually cut down support tickets or just frustrate users? Any tools you've tried that made it easy to plug in your old FAQs, docs, or help site without coding your own wrapper?
Would love to hear real experiences. Feels like what was "experimental" last year is a lot more realistic now.
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