So I was trying to increase a credit limit on my Apple Card today. (The card itself is kinda useless, I ordered it when I was buying a macBook and apple gave me a 0%-interest loan on it with the card. So I signed up. After I paid it off I wasn't using it, which started to negatively affect my credit. So I decided to start using it, but the credit limit was too low, so I contacted them to get a rate increase.)
The conversation was conducted via iMessage. At first I had to sit through an obvious chatbot. After it failed to help me I requested to talk to a human. It then asked me, "would you like to talk to a specialist?" I chose yes.
After an obligatory pause, I got someone that acted like a human. Except that after a short conversation it became apparent that I was chatting with a ChatGPT-like AI.
How do I know? Well, one of my responses (instead of a yes or no), I typed "sure. thanks". Any human would understand it, but evidently it was too much for the Apple chat bot and it replied, "I didn't understand it. Please select your answer from these."
Anyway, this is not really a question but more of a rant. Aside from the obvious advantages of the AI that it brings, it is also giving us a lot of annoyances. As you can see those big companies are already using AI to incorporate it into the customer service. It will probably be very profitable for them, but as a consumer, believe me, there's nothing more annoying than talking to ChatGPT when you need help from a real human.
PS. I am also wondering why can't Apple put that same AI into the iPhone to replace their Siri. Because right now it sounds like a ret*rded toddler next to ChatGPT or similar AI.
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