Cora being a bit dim…and sensitive

I'm in the UK and a NatWest bank customer. Their AI Chatbit 'Cora' is about as much use as a chocolate teapot.

I simply wanted to book an in-branch meeting. Despite going round in loops about a dozen times, being asked the same questions, I snapped. I typed "FFS I just want an in-branch appointment"

I got back:

"There is no need to be rude ......"

Who knew AI was sensitive