Hello! I’m working on a chatbot project and having an internal debate about the UX. Here’s some context:
- The chatbot will answer questions on a very specific topic.
- It will use an LLM.
Here’s the issue: at least in Brazil (where I’m based), I have a feeling that the standard UX choice of placing a floating widget in the bottom-right corner of a website gives a negative first impression. From asking people around, many expect chatbots in that position won’t answer their questions properly.
Most virtual assistants placed there (at in Brazilian sites) tend to have low-quality answers—they either don’t understand queries or provide useless replies.
But this is just my gut feeling, I don’t have research to back it up. My question is: Does anyone know of studies or have experience with how chatbot placement (especially bottom-right widgets) affects perceived reliability?
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