Hey all,
I'm an experienced operations and customer support professional (16+ years at startups and Apple, including ad ops, digital publishing ops, and CS management) looking for career guidance that's forward-thinking(in context of AI). AI has heavily impacted my industries, making it tough to find a place. My goal is a non-entry-level position that leverages my skills, rather than starting fresh.
My strengths: technical aptitude, conflict resolution, strong writing/editing, quick learning, pattern recognition, SOP/FAQ creation, and adaptability.
I'm exploring IT support, cybersecurity, teaching/tutoring, and elevated customer/digital support roles, but I'm open to other suggestions. I'm currently pursuing an IT Support Skills Certificate.
- Given my background, what types of roles do you see thriving for someone like me in the AI-driven landscape?
- Will an AI certification help me land a non-entry-level job, and if so, which ones do you recommend?
Any advice is greatly appreciated!
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