AI Trough of Disillusionment

From the article: “For many companies, excitement over the promise of generative artificial intelligence (AI) has given way to vexation over the difficulty of making productive use of the technology. According to S&P Global, a data provider, the share of companies abandoning most of their generative-AI pilot projects has risen to 42%, up from 17% last year. The boss of Klarna, a Swedish buy-now, pay-later provider, recently admitted that he went too far in using the technology to slash customer-service jobs, and is now rehiring humans for the roles.”