Artificial intelligence (AI) is replacing customer service jobs around the world, with chatbots being used to interact directly with customers and solve problems independently.
This shift is expected to have a profound effect on economies, particularly in countries like India and the Philippines where call centers provide millions of jobs.
While some argue that AI will provide support to remaining call center workers and improve job satisfaction, others warn that it could lead to job losses and a need for workforce adaptation.
The use of AI software tools in call centers has shown potential for improving productivity and customer satisfaction.
Source : https://www.washingtonpost.com/technology/2023/10/03/ai-customer-service-jobs/
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