Cuban's take: the gap isn't access to AI tools. It's knowing how to implement them for your specific business.
He's right. And the data backs it up in a specific way.
We track verdicts across 70+ AI tool categories used by SMBs. The highest-volume category ā Development Tools ā has a 60% WORKED rate across 874 tools. Content Creation: 67% WORKED across 262 tools. AI Video & Production: 57% WORKED.
But Customer Support sits at 31% WORKED despite 45 tools tracked. Email & Outreach: 30% WORKED. Marketing: 20% WORKED.
Same AI. Same price points. Wildly different outcomes.
The implementation gap Cuban's talking about isn't about expertise. It's about knowing that the category you're buying into has a 20% success rate before you spend three weeks setting it up.
Which category did you implement where the outcome surprised you ā better or worse than expected?
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